Total quality management case study pdf

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A little about the essay
Sribatsa Pradhan. Quality normally focuses on fulfilling needs, and preferences of customers. Customer-driven quality product and service ensure to satisfy the requirements of customer beyond their expectations. Keep this in mind, the fast growing organization anticipates the change and improves its quality product and services continuously.
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Total Quality Management Case Study with Questions and Answers

This research paper will discuss the advantages and disadvantages of Total Quality Management TQM in relation to the hotel and leisure industry. More specifically, it will analyze the application of TQM principles to catering services in the hotel industry. Catering is defined as a service including delivery of meals outside the restaurant, for instance, room service, delivering meals to functions in the hotel such as buffets, and catering to outside events.
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A critical evaluation of total quality management TQM and its influences on competitive advantage. Slack explains that Quality management is extremely important in gaining and sustaining competitive advantage. Growth, survival and attainment of strategic goals are all major issues of any organization quality therefore become a major issue.
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